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Frequently Asked Questions
Please refer to our FAQ for answers to common questions. If you need more help or you have a question not addressed on here, please email us at info@moyou.ca and our team will reply back as soon as possible.

HOW LONG DOES IT TAKE TO DELIVER?
Canada   Between 7 – 15 working days
Outside Canada   Usually within 15 days, but varies based on destination.


HOW MUCH IS SHIPPING?
Shipping within Canada is $15.00. We will gladly ship outside of Canada. If you require shipping outside of Canada, please contact us at info@moyou.ca and we will be happy to process your request (Please note that additional shipping charges will apply for any shipment outside of Canada.) Shipping fees for shipments outside of Canada depend on the country of delivery and the volume of the parcel.


MY STAMP ISN’T WORKING AND I CAN’T PICK UP THE DESIGN FROM THE PLATE WITH MY STAMP. WHAT SHOULD I DO?
First, make sure the blue plastic covering has been removed from your plates. We know it sounds silly, but many of the inquiries we receive tend to be from this tiny oversight.

Second, make sure you are not scraping too hard when scraping off the excess nail polish. Hold your scraper at a 45 degree angle and scrape just firmly enough to remove the excess polish. If you scrape too hard, you will “dig” the nail polish out of the design and nothing will transfer.

Lastly, make sure you are working quickly. Our MoYou nail polishes are formulated specifically for nail art stamping and dry quickly. After you have applied and scraped away the excess polish, work quickly – firmly rolling your stamper just once from side to side to pick up the design and then use the same rolling motion to transfer the design to your nail. Remember to move quickly during the entire process so that the nail polish does not dry before you transfer the design on to your nail.

After a few practice runs following these instructions and you will soon be an expert!


HOW DO I CLEAN THE STAMPER, SCRAPER AND PLATES?
You can use any nail polish remover or acetone to clean these tools, nothing special or expensive is needed.


CAN I USE ANY NAIL POLISH FOR THESE PLATES OR DOES IT HAVE TO BE MOYOU POLISH?

Any nail polish can be used, but the best results are attained using thicker oil based nail polishes (MoYou or other stamping kit polishes) as opposed to thin water based polishes.


HOW DO I USE MY FANTASTIC NEW STAMPING SETS? WATCH THE VIDEO
How-To: Remove the blue protective sticker from the image plate. Apply a dab of nail polish onto the desired design, making sure you cover the whole image. Scrape off the excess and then quickly roll your stamper once from one side to the other and, using the same rolling motion, onto your nail. If you have problems, we recommend that you lightly file the stamper with a standard nail file – that should do the trick.

View detailed instructions [PDF]



HOW DO I PAY?
We use PayPal, either directly or via major credit card.






17 505, Val d'Espoir, Saint-Janvier, Mirabel, (Quebec) Canada J7J 1M3
T. 450.435.4161 | 800.561.4161 | F. 450.435.6150 | F. 888.435.6150
info@moyou.ca | www.moyou.ca

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